I would highly recommend this company to anyone who is looking for cruise parking. We have just returned from a cruise and the service they provide is faultless, this is the third time we have used them and will definitely use again. I really can't praise them enough. 19/6/17
Janice Perrin, June 2017
We've just returned from a cruise and parked with Penguin Parking, there service is excellent & we would recommend them to anyone, this is our 4th time & definitely will be using them again. 18/06/17
David Lawton, June 2017
This was the first time we have used Penguin and we were extremely pleased with the whole process. The directions were spot on and we arrived with no problems. We were greeted by wonderfully pleasant people who made everything so easy. We got to the ship with no stress what so ever. On the return trip, even though we were much earlier than we expected, We were picked up with a minimal wait and taken back to the car. I cannot fault these guys and will definitely use them again on our next cruise form Southampton.
Ian Orgar Jones, June 2017
Excellent service and very efficient both ways were on our way to the ship within 10mins of arriving and was in my car within 25mins of getting of the ship. Cannot fault the service we received and if we ever cruise from Southampton again will have no hesitation in using this company. Thank you.
Stephen Hunt, June 2017
I would like to say a big thank you for the service we received from all at Penguin Parking. From the moment we arrived the instructions given were clear and straight forward from parking to handing in our key then given a laminated cared with the return instructions on the transfer to the cruise terminal was professionally delivered. On reterning to Southampton we made a phone call to Penguin and our mini bus was there waiting on arrival at the car park we handed our instructions back and our keys were efficiently handed back we were also given two bottles of water for our onward journey. Great service will be using Penguin for our parking for future adventures. Thank you once again.
Paul Roberts, June 2017
We have used this company four times . Great service . Very clean facilities. Fast transfer and pickup . Easily accessible from all routes .friendly . Recommended.union43
Michael hills, June 2017
Used this company four times , three as ACP once as Penguin.could not fault them on any occasion, friendly staff, timely service.
Will be using them again in February 18 for another cruise of 28 days
Stewart, June 2017
Having been an ACP customer for many years, the organisation and reliability is better than ever.
Everything works like clockwork with first-class communication and good friendly service from everyone from departure to arrival.
A real credit to the industry that other companies could learn from!
Thanks and best wishes
Bob Williams, June 2017
We used Penguin Parking for a week while we cruised out of Southampton on the Navigator. We were extremely impressed with the service and the excellent value for money. We came away with the overall impression that this is a very well-organised and efficient company who genuinely care about the customer experience. The company's communication was clear and comprehensive; the transfers between the car park and the dock were quick and efficient; and the complimentary bottles of water we received were most welcome. Every member of staff we met was friendly and helpful, from the transfer drivers to the staff at the car park (the blonde lady on the check-in desk whose name I don't know was so smiley and lovely!) We were met at the dock on return by the MD, Neil, who was just as friendly as the rest of his staff. Very impressed and wouldn't hesitate to recommend you to others. We look forward to using Penguin again!
Rachel and Simon , June 2017
Very easy to find, smooth processing on arrival, very friendly and knowledgeable staff. Would highly recommend and will definitely use again.
Kevin Jones, June 2017
Have used service since " Cruise Parking". With each name change service has improved. I don't think it can get any better. Well done Penguin Parking.
Already booked for future trip and will certainly recommend the excellent service.
Keith Rogers, June 2017
Excellent service from start to finish by friendly,courteous staff.Stress-free transfers to and from port.I have no hesitation in recommending this company.
Keith , June 2017
Thank you for the excellent service we received from all your staff. Will definitely use again.t
Maureen Walmsley, June 2017
Everything went perfect! the staff were courteous, helpful and went like clockwork! The lovely clean toilets and refresh room was very handy especially after a long journey and the bottle of water each was a great touch! On a hot morning, coming back 14 days later was efficient, on time and within 25 mins was in my car! Please don't change a thing its spot on as it is, thank you!
Michael Spencer, June 2017
Extremely happy with the professional prompt service we received, and the courteous friendly and helpful staff. Will definitely book again and recommend to others.
Roger Pledger, May 2017
Thank you for the excellent service we received from all your staff. The smooth drop off and pick up was stressed free. Would definitely use again.
Donna Rowland, May 2017
Our first cruise and naturally concerned about making the right choice leaving the car in Southampton. ACP (soon to be Penguin) made the start and end of the cruise effortless. All of the staff we encountered were friendly and knowledgeable. We will definitely use again and recommend your service to others.
Belita Steadman, May 2017
A bit concerned initially that all the arrangements and paperwork took place in the car park especially when Google Maps show the wrong location for the site! However the service was impeccable, quick and easy. Having gathered at our meeting place before disembarkation at 8am we found ourselves leaving ACP in our own car only 30 minutes later despite having disembarked at a different time than previously notified. Excellent service ACP - we will be back - just the problem of saving up for another cruise!!
Bob & Jackie Hookins, May 2017
Efficient service with friendly professional staff. Would use them again.
John Fox, May 2017
Great service, efficient and friendly will certainly use again and recommend to friends even though the name is changing to Penguin. Many thanks
John Davies, May 2017
Thanks for your prompt help and assistance. Helps get your holiday of to a good start. Will be booking again
Mr J Kerr, May 2017
Excellent service. We were away on a World Cruise for four months and saved a small fortune on car parking by using their service. Very efficient and friendly, Dealt with our numerous cases with ease. Will use them again for our next cruise and would recommend without reservation.
Mike Bailey, May 2017
Exceptional customer service provided! First time we have used ACP and would not hesitate recommending and using again. Flawless, prompt, friendly, polite and efficient. Little extras such as free bottled water and leaving directions in your car for the way back to main roads. Thank you!
Shelley Rich, May 2017
I don't think cruise parking at Southampton could be bettered. What a team! Polite efficient and more than helpful. Thanks to all.
Gordon Nevatt, April 2017
Very friendly staff. Very efficient with minimum waiting at either end of the journey. Definitely to be recommended.
Michael Procter, April 2017
Excellent well organised service. Will definitely use them again.
Valerie Avery, April 2017
Used ACP for the first time, good reliable service. Will use again.
Roy Upton, April 2017
First time we have used ACP and would definitely use them again. A very professional company and far cheaper than leaving the car at the docks.
Sheridan M, April 2017
First class service, friendly staff, prompt pick up and drop off, will use them again next cruise without a doubt, recommend this company to all.
Tony Hyde, April 2017
I have just booked again with ACP, I think that this is probably the 5th/6th. time. So it goes without saying that we have always been delighted with every aspect of their service, Friendly Staff,prompt and comfortable transfers and excellent pick ups post cruise.
Martin Mizen, April 2017
First time we have used ACP. Excellent service and excellent communication prior to cruise date. Wouldn't hesitate to recommend. Thank you.
Michael Devlin, April 2017
Great service, car park to vessel, do not need to get wet when it rains!. Car securely parked, and very pleasant staff. Clear instructions , will use again when needed. Highly recommended.
Robert van Hoey Smith, April 2017
Whilst driving down to Southampton got caught up in a huge tragic jam. Contacted Sue who reassured, arrived with minutes to spare
Linda A, March 2017
I would just like to say many thanks from Nina Singh and myself for a great service, from your driver Sue and all the staff there you do a very good job, this is the second time we have used you and it will not be the last, Many thanks
Clive & Nina, February 2017
This is the 2nd time of using ACP and the service was excellent. I had booked 3 cars in for family and everyone was pleased with the service.Very smooth transfers to and from port, will use them again.
Christine Robinson, February 2017
This is the first time we have used ACP, it certainly won't be the last. Parking was completely hassle free, the communication was superb, and even though we disembarked earlier than the time given by P&O we only had a five minute wait at the terminal. Thank you for a great service and we'll see you on our next cruise. I would happily recommend ACP to anybody.
Will Blake, February 2017
Used them for a month while we were away and the service was excellent. Very helpful polite staff and clean transfer coaches, we will certainly be using them again.
Mel Johnson, February 2017
Never used ACP before, but they were fantastic. The drop off of the car and the stress free journey to and from the terminal. There staff were extremely friendly and professional. We will use them again in the future.
Steve Mcilroy, February 2017
This was the first time we had used ACP and it most certainly will not be the last as the experience could not have been any simpler. The check in procedure went smoothly and within 10 minutes of arrival we were on our way to the ship. On our return, the driver was waiting for us at the exit from the terminal and 20 minutes later we were on the motorway, driving home. I would have no concerns in recommending ACP.
Dave Hewson, January 2017
2nd time with ACP excellent service can not fault them in any way
Michael Little, January 2017
Excellent service. Would recommend it. Stress free transfers so no queing to get into the port Already rebooked for April and there will be another booking of me in May.
Michael Wills, January 2017
Absolutely brilliant service, first time we had ever used a parking service. Just could not fault it, made our trip so much easier. Will always use when we cruise in the future.
David Brown, December 2016
Coped wonderfully despite P&O disembarking everyone at once instead of the allotted 10 minute intervals.
Absolute chaos at the terminal but ACP stepped up to the plate.
Wish they did Gatwick & Heathrow as well.
Cliff Jackson, December 2016
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