Questions

We know we have provided everything you need on our website to book your car with us whilst you cruise from Southampton, or Fly/Cruise from the UK. If you have any further questions then please check below or call our office for help. Any of our team will be happy to take your enquiry.

Questions about cruise parking

Q) How do I get to and from the cruise terminal?Click Question to see Answer

A) We will transfer you using one of our licensed vehicles.

Q) What time should I arrive at the car park?Click Question to see Answer

A) You may arrive at any time to suit you between 11 am and 2.30 pm for 4-6 pm sailings. We cannot check you in until all returning customers have disembarked the ship, hence our check in start of 11 am. We recommend that you do not arrive after 3:00 pm, as in most cases check-in will close at 3:45 pm. However, this does vary between ships, so please check with your cruise line.

Q) What happens when I arrive?Click Question to see Answer

A) Upon arrival simply drive into the car park where you will be greeted by a member of staff. Our staff will assist you with your luggage if necessary, then you will take your car key to check-in where a member of our team will run through the pick up procedure with you. From here it's a quick 12 - 20 minute transfer to the cruise terminal subject to traffic conditions and which terminal.

Q) How do pick ups work?Click Question to see Answer

A) Full details will be provided when you arrive but in brief, just let us know what time you wish to disembark and we will have our vehicles ready to collect you.

Q) What happens when I return?Click Question to see Answer

A) Full details will be provided when you arrive but in brief, just let us know what time you wish to disembark and we will have our vehicles ready to collect you. Please note our first minibus 'pick-up' from the ship terminal in the morning is 06:45 am. When back at the car park, you will be dropped within close proximity of your car where your keys will be handed back to you from check in and directions back to the motorway will be provided.

Q) Does it matter if I self-disembark early?Click Question to see Answer

A) Not at all, transfers run as and when required to suit the customer. As long as we know what time you are disembarking we will have our vehicles ready to collect you. Please note our first pick-up time from the ship is 06:45 am.

Q) Do I have to wait for transfers?Click Question to see Answer

A) We aim to provide quick and easy transfers with no waiting around. During exceptionally busy times there may be a small wait, but we will do our best to ensure this is no more than 10 -20 minutes.

Q) How often do transfers run?Click Question to see Answer

A) Transfers run as and when required at times to suit customers. Our aim is to provide an excellent standard of service at all times.

Q) What if I am going on a fly cruise?Click Question to see Answer

A) Customers who are flying out to meet a cruise ship, or flying back from a cruise receive complimentary transfers to and from Southampton Train Station or National Express Coach Station. Alternatively, we can offer you a competitively priced transfer service to and from Gatwick / Heathrow airport or any surrounding hotel.

Q) Do you provide child seats?Click Question to see Answer

A) Please note that we do not provide child seats. All our vehicles are licensed and therefore seat belt laws are different to that of a normal family car. You are welcome to use your own child seat or under 3's can travel on an adult lap. Children 3 years and above can sit in an adult seat with a seat belt. Children on your lap count as another person.

Q) Luggage space?Click Question to see Answer

A) We are used to dealing with large amounts of luggage. We mainly use minibuses with 2 rows for seating, and 2 rows of seats removed for luggage, so there is plenty of room.

Q) Do I have to leave my car keys?Click Question to see Answer

A) Yes, we kindly request you leave your car keys so we can move your car to the rear our car park. However, if you do not wish your car to be moved please let us know when you book. We have a small area where you can SELF PARK, but space is limited and therefore needs to be arranged when booking. Please note that there is an additional booking fee of GBP 15.00 payable to arrange SELF PARKING. When you arrive and we have transferred your luggage to our vehicles, then please let any member of staff know that you wish to SELF PARK and you will be directed to an area within the car park designed for customers to park their own car. For insurance purposes you still need to leave your car keys if you choose the self park option.

Q) Is there a surcharge for large vehicles, commercial vehicles or trailers?Click Question to see Answer

A) No charge will be made if your van is a small / medium sized vehicle (Ford Escort / Vauxhall Combo / Mercedes Vito / Vauxhall Transporter etc.,). However, we will charge additional fees for oversized vehicles, trailers, campers and motorhomes. The price will vary depending on the size of the vehicle / trailer and duration, so please request a price prior to booking. We kindly request no HGV's.

Q) What facilities are there for disabled passengers?Click Question to see Answer

A) Most requirements for disabled passengers are covered as part of our normal standard of service - we provide a wide space for you to park when you arrive - we will handle your luggage so you don't need to - we drop you off and pick you up right outside the terminal building so there is minimal walking involved - we have ample space to transfer wheelchairs and mobility scooters. However, if you have any special requirements not mentioned above, please let us know beforehand and we shall do everything we can to accommodate your needs. We regret we cannot transport passengers who need to stay in their wheelchair during transport.

Q) We are travelling as a large group with more than one car. Can you help?Click Question to see Answer

A) Yes. We can accommodate large groups of friends / family who wish to travel together. Just ask.

Book or call us now for your cruise parking

Call us on 023 8066 0836 or click the 'Book now' button